Return Policy

1. Eligibility

We accept returns within 7 days of delivery. To be eligible for a return, the item must meet the following conditions:

2. Non-Returnable Items

The following items are not eligible for returns:

3. How to Initiate a Return

To start a return, please contact us via one of the following methods:

Please provide your order number and reason for the return. Our team will guide you through the return process and provide you with instructions for shipping the item back.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service to ensure your return is received safely.

5. Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method:

Please note that the original shipping fee of Rs. 300 is non-refundable.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please initiate a return for the original item and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free return and send a replacement or issue a full refund including shipping charges.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at allauddinkamaluddin@gmail.com and we will look into it immediately.

9. Contact

For any questions about our return policy, contact us at allauddinkamaluddin@gmail.com or via WhatsApp at 0318 2942654.